These days we all have to deal with office@, support@, sales@, info@ etc. We put these on our website, send them in emails, tell our customers that’s how you reach us. Do you really have a good way to manage all these?!
Shared Email Manager is SugarCRM module that has a goal to solve above problem by putting process in place on how these group mailboxes are being managed.
Add mailboxes, define steps, assign users and you are set to go.